MPI is a software company that specializes in Payroll and HR products for small to mid-sized companies.
• I managed a group of Application and Technical support specialists. This group grew from 3 people to 7 support specialists.
• Primary role was to assist customers with the design, deployment, configuration, use, and maintenance of MPI’s payroll and HR products.
• Including how those products integrate with their MSSQL Server databases, Crystal Reports, mail and FTP servers, printing software and hardware, and related network components.
• As the support manager, I have also designed and implemented processes f...
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